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Hello,
The audio on my work laptop (Dell XPS 13 9380) is not working. There is a red "X" on the speaker icon. I also noticed that when I did some troubleshooting, it states that an audio device is NOT installed.
Any suggestions on how I can fix this?
Hi @Sweeting,Jasmine ,
did you install the latest audio drivers on your XPS 13?
https://www.dell.com/support/home/en-us/product-support/product/xps-13-9380-laptop/drivers
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(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)
Regards
Andreas Baumgarten
Hello @Andreas Baumgarten
I did, all of the drivers are up to date. I tried re-installing them but I have not been able to fix the issue.
Hi @Sweeting,Jasmine ,
audio worked before?
Please take a look in the Device Manager and check if the device is maybe disabled.
I don' know if it's possible to disable the audio device in the BIOS, but it's worth to check as well.
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(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)
Regards
Andreas Baumgarten
Hello,
this laptop was given to me by my supervisor. The IT person at my institution noticed the audio wasn't working after/while they set it up. They weren't able to ascertain what the issue was. They think it may be a hardware issue.
Of note is that when I hoover over the speaker icon on the task bar "No Audio Output Device is installed" pops up.
I made sure the the Window audio services were running and it appears that they are. For some reason, the laptop is not recognizing the audio driver.
By the way I installed both the Realtek High Definition Audio Driver and Realtek USB Audio DCH Driver. Sound is still not functioning. @Andreas Baumgarten
Hi @Sweeting,Jasmine ,
if it's an hardware issue you can't do that much,
If the audio device is enabled in BIOS and Device Manager and the driver is installed ... I have no idea what could be the root cause of the issue.
The XPS is still under warranty? Maybe it's possible to contact Dell Hardware Support.
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(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)
Regards
Andreas Baumgarten
