Audio not working

Sweeting,Jasmine 1 Reputation point
2021-06-22T17:37:01.823+00:00

Hello,

The audio on my work laptop (Dell XPS 13 9380) is not working. There is a red "X" on the speaker icon. I also noticed that when I did some troubleshooting, it states that an audio device is NOT installed.

Any suggestions on how I can fix this?

Windows Hardware Performance
Windows Hardware Performance
Windows: A family of Microsoft operating systems that run across personal computers, tablets, laptops, phones, internet of things devices, self-contained mixed reality headsets, large collaboration screens, and other devices.Hardware Performance: Delivering / providing hardware or hardware systems or adjusting / adapting hardware or hardware systems.
1,557 questions
0 comments No comments
{count} votes

3 answers

Sort by: Most helpful
  1. Andreas Baumgarten 98,621 Reputation points MVP
    2021-06-22T17:58:50.287+00:00

    Hi @Sweeting,Jasmine ,

    did you install the latest audio drivers on your XPS 13?
    https://www.dell.com/support/home/en-us/product-support/product/xps-13-9380-laptop/drivers

    ----------

    (If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

    Regards
    Andreas Baumgarten


  2. Andreas Baumgarten 98,621 Reputation points MVP
    2021-06-22T18:19:36.233+00:00

    Hi @Sweeting,Jasmine ,

    audio worked before?

    Please take a look in the Device Manager and check if the device is maybe disabled.
    I don' know if it's possible to disable the audio device in the BIOS, but it's worth to check as well.

    ----------

    (If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

    Regards
    Andreas Baumgarten


  3. Andreas Baumgarten 98,621 Reputation points MVP
    2021-06-22T18:55:58.577+00:00

    Hi @Sweeting,Jasmine ,

    if it's an hardware issue you can't do that much,

    If the audio device is enabled in BIOS and Device Manager and the driver is installed ... I have no idea what could be the root cause of the issue.

    The XPS is still under warranty? Maybe it's possible to contact Dell Hardware Support.

    ----------

    (If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

    Regards
    Andreas Baumgarten

    0 comments No comments