Mailbox issue.

Question

Mailbox issue.

Getting below error for the user.
Exchange: The execution of cmdlet Enable-Mailbox failed..; Exchange: An unknown error has occurred. Refer to correlation ID: ba6f92c6-79b0-4c62-889b-76d7019872a7.; Exchange: An unknown error has occurred. Refer to correlation ID: ba6f92c6-79b0-4c62-889b-76d7019872a7.; Exchange: An unknown error has occurred. Refer to correlation ID: ba6f92c6-79b0-4c62-889b-76d7019872a7.; Exchange: An unknown error has occurred. Refer to correlation ID: ba6f92c6-79b0-4c62-889b-76d7019872a7.;

Mailbox was disabled earlier. Now after enabling it is showing under mailboxes in EAC and in admin center it was showing above error and also preparing mailbox. Not able to configure outlook for the user.

Checked 2 mailboxes are also showing in soft deleted state for the same user.

Please help how to proceed further. We don't require the data but want a mailbox for the user.

Microsoft Q & A 251 Reputation points

2021-06-23T01:33:49.427+00:00

When i ran the command to check the mailbox in office 365 it is giving me the output and same for softdeleted state. We want a single mailbox for this user.
Eric Yin-MSFT 4,451 Reputation points

2021-06-24T01:34:45.42+00:00
Hi,
Are you running a hybrid environment or Exchange online only?
If you don't require the data, you can create a new mailbox, adding the old mailbox address as secondary email address:

Set-Mailbox -Identity Christina -EmailAddresses @{add="SMTP:" + "New-Email@O365INFO.COM"}

For more information about email addresses, see this article: https://o365info.com/adding-email-addresses-using-powershell-office-365-part-3-13/

If an Answer is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
Eric Yin-MSFT 4,451 Reputation points

2021-07-02T07:05:47.507+00:00

I am writing here to confirm with you how the thing going now?
If you need further help, please provide more detailed information, so that we can give more appropriate suggestions.

If an Answer is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Microsoft Q & A 251 Reputation points

2021-06-23T01:33:49.427+00:00

When i ran the command to check the mailbox in office 365 it is giving me the output and same for softdeleted state. We want a single mailbox for this user.
Eric Yin-MSFT 4,451 Reputation points

2021-06-24T01:34:45.42+00:00

Hi,
Are you running a hybrid environment or Exchange online only?
If you don't require the data, you can create a new mailbox, adding the old mailbox address as secondary email address:

Set-Mailbox -Identity Christina -EmailAddresses @{add="SMTP:" + "New-Email@O365INFO.COM"}

For more information about email addresses, see this article: https://o365info.com/adding-email-addresses-using-powershell-office-365-part-3-13/

If an Answer is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
Eric Yin-MSFT 4,451 Reputation points

2021-07-02T07:05:47.507+00:00

I am writing here to confirm with you how the thing going now?
If you need further help, please provide more detailed information, so that we can give more appropriate suggestions.

If an Answer is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Mailbox issue.

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