remote desktop protocol(or connection) error

asked 2021-06-23T02:44:59.99+00:00
진욱 송 1 Reputation point

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Weird patterns like pictures only appear on the screen when using the remote desktop connection, so please tell me how to solve it. Please.

Remote Desktop
Remote Desktop
A Microsoft app that connects remotely to computers and to virtual apps and desktops.
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  1. answered 2021-06-23T07:15:20.363+00:00
    Jenny Yan-MSFT 9,201 Reputation points

    Hi,
    Thanks for reaching us on this remote desktop related problem but please also help to confirm more details for us to better understand your issue.
    1.What is the OS version for your remote and local computer?
    2.Which remote desktop client you've used to start the remote session?
    3.Take remote desktop client (mstsc) in windows 10 as example, there are options you could manually change to improve the picture quality in RDP:
    108447-1.png
    108448-2.png

    4.Please also verify if any display driver update could be detected when checking device manager on either local or remote computer.

    Looking forward to your update.


    Hope this helps and please help to accept as Answer if the response is useful.

    Thanks,
    Jenny

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