SECURUTY CODE AND AUTHENTICATOR APP

Question

PROBLEM 1

Hi ! I live in Pakistan and I have activated security codes to be sent on my phone for verification and my real problem is that I am getting those texts in Urdu instead of English which is really annoying and it slows down my phone so my question is that is there anyway to change that? 

PROBLEM 2

Sometimes while Im using my email on desktop e.g web browser and cick on profile it shows me everything in Urdu instead of English which is really hard to read, I changed the language back to English US MANY TIMES but somehow it reverts back to Urdu.

PROBLEM 3

I have Authenticator app but when ever I use the code from the app it says "Too many invalid codes enter" then i have to use Send Code to Phone, which again brings me back to PROBLEM 1 !!!

I REQUEST MICROSOFT TO STOP CHANGING MY LANGUAGE TO URDU FORCEFULLY I DONT USE IT AND I DONT WANT IT !

Answer 1

We acknowledge your response. Browsers can sometimes display sites incorrectly especially if cookies are not enabled. Make sure that your browsers are set to allow cookies, click on this link, and select your preferred language. For help with managing the cookies, you may refer to the link provided below:

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Should you require further assistance, just let us know.

Answer 2

We appreciate your response. To better understand your concern, we need to ask you a few more questions:

• Are you encountering the issue on all websites? If not, which websites are affected?
• How do you normally change the language?

We'll wait for your reply.

I guess you are not understanding the issue!! Why would I want to change my language from English to Urdu? Its only happening with my Microsoft account no matter what browser i use and which device I use! I change language back to English US and it automatically reverts back to Urdu! I did that like 100 times!!! It won't stave English but turns to Urdu!

Answer 3

We appreciate your response. To better understand your concern, we need to ask you a few more questions:

• Are you encountering the issue on all websites? If not, which websites are affected?
• How do you normally change the language?

We'll wait for your reply.

Answer 4

Hello Mohammad,

For issues with regard to the Microsoft Authenticator app, as it's out of our scope, we recommend that you visit their FAQ page found here. On that page, you'll also find a Microsoft Authenticator app forum link where you can post your question and get help from the community.

To address and isolate the language concern on your desktop, we suggest that you answer the following:

1. Does the issue occur on all available browsers? If not, which browsers are affected?
2. If available, have you already tested it on other devices?

We're looking forward for your response.

Yes!! Its happening in all the browsers its even worse when I use any mobile device!!!

Answer 5

Hello Mohammad,

For issues with regard to the Microsoft Authenticator app, as it's out of our scope, we recommend that you visit their FAQ page found here. On that page, you'll also find a Microsoft Authenticator app forum link where you can post your question and get help from the community.

To address and isolate the language concern on your desktop, we suggest that you answer the following:

1. Does the issue occur on all available browsers? If not, which browsers are affected?
2. If available, have you already tested it on other devices?

We're looking forward for your response.