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[UWP] App crashing on splash screen

Bernd Seibold 26 Reputation points
2021-06-23T20:36:05.377+00:00

For some users my app shows the splash screen for a second and than crashes. For most user it works. I have no report on DevCenter for this. Is there a way to get any information about the crash?

App Info:

  • Xamarin Forms
  • UWP
  • Installed from Windows Store
Xamarin
Xamarin
A Microsoft open-source app platform for building Android and iOS apps with .NET and C#.
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  1. Wenyan Zhang (Shanghai Wicresoft Co,.Ltd.) 28,876 Reputation points Microsoft Vendor
    2021-06-24T05:57:03.17+00:00

    Hello, Welcome to our Microsoft Q&A platform!

    You can ask the user to get information, the logs can be exported by using “Event Viewer” of the computer. Of course, it must be approved by the user’s consent.
    In general, we suggest you use APP Center to catch crash log and send back to the APP Center dashboard, for more information please refer https://learn.microsoft.com/en-us/appcenter/

    update

    To launch the Event Viewer, please hit Start, type “Event Viewer” into the search box, and then click the result. On the left, choose Event Viewer, Windows Logs, Application. Then, the user can Right-click Application and choose the Filter Current Log option to find the log by time or source or level or other category. If the user find it, Right-click to save and send to you.

    Best Regards,

    Wenyan Zhang

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