No Security Code

Question

Help us protect your account

Since you're trying to access sensitive info, you need to use a security code to verify your identity. How would you like to receive your code?

I don't want to replace my security info, but to cancel it I need a code. There are no options under the question and the next button is unclickable. I keep checking my email, but it seems like Microsoft isn't sending me the code.

Answer 1

Hi & welcome,

As your issue will require personal information to be exchanged between you and the Outlook.com Support Team please click  **here**  to access help.

Select the error you need help with and fill out the requested details on the next page. 

You need to be signed in with a Microsoft account to access the form.

If you are unable to access your primary account, you can use an alternate account (if you have one) or create a new one.

You can read further information about codes & blocked accounts here