Outlook Bcc Issue

Question

Hi All,

I am facing strange issue with my outlook need support to resolve this long pending issue.

Product Details:

Outlook 2019

Exchange 2016

Issue: Most of the time I am in bcc of any mail going out from company, Some time it got automatically sorted by outlook to sub folders. I created folders manually so that after reading mails from inbox i will move them my self but outlook sometime does this automatically. I clear all rules but still the same. 

Done all below still issue not resolved.

Configured profile again

Checked from OWA nothing in it

Checked from server no rule from shell for any user as well

Checked using MFcmapi & clear all hidden rules as well

Added new rule where I am in not in to >> drop in inbox

Nothing in the global rules

I am stuck !!!

Can any one help me in this...

Answer 1

Hi Imran Iftikhar (Imran.Iftikhar),

You can check this thread.

https://techcommunity.microsoft.com/t5/Exchange/BCC-Foldering-Agent/m-p/196523#M2134

It seems that you were affected by the ‘BCC Foldering agent’. You can also try to run a message trace to check the delivery status.

Thanks,

Kyrie

Hi Kyrie,

Thanks for the update, Message trace for 2016 exchange is different then what in this blog share. Please let me know if i can use this becuse this message trace have lot of details.

Answer 2

Hi Imran Iftikhar (Imran.Iftikhar),

You can check this thread.

https://techcommunity.microsoft.com/t5/Exchange/BCC-Foldering-Agent/m-p/196523#M2134

It seems that you were affected by the ‘BCC Foldering agent’. You can also try to run a message trace to check the delivery status.

Thanks,

Kyrie

Answer 3

Hi Kyie I already try these as well :) sorry i miss to mention this.

/cleanclientrules	Starts Outlook and deletes client-based rules
/cleanserverrules	Starts Outlook and deletes server-based rules
/cleanrules	Starts Outlook and deletes client- and server-based rules

Answer 4

Hi Imran Iftikhar (Imran.Iftikhar),

According to your description, the emails from your company automatically go to your custom subfolder in Outlook, right? If so, it should be affected by some rules. As you said you’ve checked almost anywhere and cannot find the related rules. You can try to open Outlook with the ‘outlook.exe /cleanrules’ command to starts Outlook and deletes client-based and server-based rules.

Important If you have multiple or additional mailboxes in your Outlook profile, running the /cleanrules command line switch deletes the rules from all connected mailboxes. Therefore, it is recommended that you only run this command when your Outlook profile only contains the one, target mailbox.

Best Regards,

Kyrie