"Upgrading to the latest version" (of Windows) has the opposite effect of actually CAUSING THE PROBLEM. Upgrading the program being installed requires the developer (US) to know what to change.
This forum was accessed directly from the MSDN (MS Developer Network) site, so obviously someone not able to answer development questions has no business being a "community expert" here.
The MSDN main page has no other links to support contact points, and instead threw us into the hands of this forum of inept answers.