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I have a web server that is being backup using Carbonite Server backup. At random times the backup fails on the VSS initializing step. The only way I can get it to work is to restart the server and restart the job. This gets it working, but it could fail the next day or next week. I have edited my VSS backups from every two hours to twice a day and moved back up to a later hour, but it still happens. I contacted Carbonite and from what they could tell it is a Windows issue, since the backup builds/depends on Windows VSS. Has anyone had this issue before? I'm stumped. I've attached the error message, but it doesn't give any information.
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Hi,
I would like to check if the issue has been fixed? If yes, please help accept answer, so that others meet a similar issue can find useful information quickly. If you have any other concerns or questions, please feel free to feedback.
Best Regards,
Danny
I'm sorry Danny. We had some network issues the past few days and they had to take priority. I will look into it today and see how it goes.
Thanks again!!
Hi David,
Noted. Thanks for your reply.
Best regards,
Danny
Hey Danny,
thanks for the information. Unfortunately I don't think this is going to help. I don't see any of these event ID's and this server hosts a few webpages. I've got a feeling I'm going to have to look at Microsoft.
Thanks again!!
Hi David，
Thanks for your reply.
If you have any other concerns，please feel free to feedback.
Best regards,
Danny
Hi David,
I did some research but I didn’t find many official documents about this issue. I’m not sure if it works but maybe you would like to try this:
https://learn.microsoft.com/en-us/troubleshoot/windows-server/networking/dfsn-access-failures
https://adminspeak.wordpress.com/tag/dfs-event-id-4412/
Please note: Information posted in the given link is hosted by a third party. Microsoft does not guarantee the accuracy and effectiveness of information.
For deeper investigation I would suggest that you raise a MS support ticket. Please note that if the issue has been proved as system flaw, the consulting fee would be refund. You may find phone number for your region accordingly from the link below.
Global Customer Service phone numbers:
https://support.microsoft.com/en-us/help/13948/global-customer-service-phone-numbers
Thanks for your time.
Best regards，
Danny
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