Error when I try to schedule my cert exam

Question

Hello, I'm trying to schedule my cert exam, when I click on Schedule I receive an error saying

https://examregistration.microsoft.com/error?s=ERROR_CANDIDATE_NOT_FOUND

We can’t access your Microsoft profile to schedule your exam. To resolve the issue, try these steps in this order and return to the exam page to schedule the exam:
Use Internet Explorer (version 9 or above) or Edge
Clear all cache and cookies
Use the InPrivate option in Internet Explorer or Edge
If the issue persists, you can contact Pearson VUE Support to schedule the exam. If you still need help, please click Ask a question on the Microsoft Certification Program support forum.

I've chatted with a Pearson VUE agent and she said:

Info at 11:19, Jun 25:
A chat agent will be with you shortly.
Info at 11:19, Jun 25:
You are now chatting with Suzy. How may I assist you today?
Suzy at 11:19, Jun 25:
Thank you for contacting Pearson VUE Live chat. My name is Suzy. How may I assist you today?

Norlan J Esquivel Mendez at 11:20, Jun 25:
I have a problem with my Microsoft AZ-900 certification schedule
Norlan J Esquivel Mendez at 11:21, Jun 25:
I'm IBM employee, I have a discount for this certification until june 30
Suzy at 11:21, Jun 25:
I will certainly look into your query.

Suzy at 11:21, Jun 25:
To confirm, is this for the Microsoft exam?

Norlan J Esquivel Mendez at 11:22, Jun 25:
but when I click on Schedule exam I receive an error that says "https://examregistration.microsoft.com/error?s=ERROR_CANDIDATE_NOT_FOUND"
Norlan J Esquivel Mendez at 11:22, Jun 25:
Yes, it is for the Microsoft AZ-900 Exam
Suzy at 11:22, Jun 25:
I apologize for the inconvenience.

Suzy at 11:22, Jun 25:
Thank you for confirming.

Suzy at 11:22, Jun 25:
In order to access the profile please contact Microsoft on this link and then click on ask a question tab, a Microsoft agent will respond you.

Norlan J Esquivel Mendez at 11:23, Jun 25:
I can access my profile and see the discount, but when I try to Schedule the exam that error appears
Suzy at 11:24, Jun 25:
Are you trying to schedule the exam on your certification dashboard?

Norlan J Esquivel Mendez at 11:26, Jun 25:
Yes I am
Suzy at 11:26, Jun 25:
I am sorry, I am unable to locate your account with us.

Suzy at 11:27, Jun 25:
I request you to post your query on the Link I have shared above, one of the Microsoft agent will respond to your query soon.

Norlan J Esquivel Mendez at 11:27, Jun 25:
My corporate email is njesquivel@ibm .com and my personal email is njesquivel@Stuff .com
Suzy at 11:28, Jun 25:
I am sorry, I tried to locate the account with both the emails however it seems you do not have a profile with us.

Norlan J Esquivel Mendez at 11:29, Jun 25:
Should I make a profile?
Norlan J Esquivel Mendez at 11:30, Jun 25:
or Microsoft make the profile automatically?
Suzy at 11:30, Jun 25:
In this case, Microsoft will help you with that.

Norlan J Esquivel Mendez at 11:30, Jun 25:
ok, Thank you

I'd appreciate your help.

Answer 1

Microsoft Certification Program is supported on their own forums. I'd try asking for help with exam scheduling in dedicated forums here. (Participate\Ask A Question)
Exams/Exam Registration/General Registration Questions
Exams /Exam Registration and Scheduling/Scheduling with Pearson Vue
Pearson VUE Customer service
Pearson VUE contact / chat

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