Problem with microsoft safe link

Question

Our customer have problem with aproving mails from Microsoft Flow. Some users recieve mails with approval link like this https://na01.safelinks.protection.outlook.com/?url=https%3A%2F%2Feurope-001.azure-apim.net%2Fapim%2Foffice365%2FRecordResponse%3Fstate%3DeyJOb3RpZmljYXRpb25VcmwiOiJodHRwczovL3Byb2QtMDEud2VzdGV1cm9wZS5sb2dpYy5henVyZS5jb20vd29ya2Zsb3dzLzY0MjMwOGJmMjExNTQ2MTI4MmVlNmUwYjM1ZDQ3MzEyL3J1bnMvMDg1ODY3NDAwMjk3Mzc1NzAwNjY1MjkwNzI5NTVDVTM1L2FjdGlvbnMvJUQwJTlFJUQxJTgyJUQwJUJGJUQxJTgwJUQwJUIwJUQwJUIyJUQwJUI4JUQxJTgyJUQxJThDXyVEMCVCRiVEMCVCOCVEMSU4MSVEMSU4QyVEMCVCQyVEMCVCRV8lRDElODFfJUQwJUI3JUQwJUIwJU...

Clicking on link cause error with safe link protection. 

How can we solve issue?!

Answer 1

Hi there,

If you have set up Office 365 ATP Safe Links policies. When protection is in place, links (URLs) in email messages are checked. If a URL is identified as suspicious or malicious, you might be blocked from opening the URL when you click it. Instead of going directly to the site, you might see a warning page instead https://support.office.com/en-us/article/office-365-atp-safe-links-warning-pages-fc4e6ebb-5acc-4bc5-bad8-4f3407d1d3f4?ui=en-US&rs=en-US&ad=US

You need to check Office 365 ATP Safe Links policies https://support.office.com/en-us/article/set-up-office-365-atp-safe-links-policies-bdd5372d-775e-4442-9c1b-609627b94b5d

Set up a custom "do not rewrite" URLs list using Office 365 ATP Safe Links https://support.office.com/en-us/article/set-up-a-custom-do-not-rewrite-urls-list-using-office-365-atp-safe-links-35dbfd99-da5a-422b-9b0e-c6caf3b645fa?ui=en-US&rs=en-US&ad=US

Thanks,

Answer 2

Hi Анатолий,

I'm writing to follow up on this thread. Have you referred to the suggestion above provided by "Renie Cole"?

Best regards,

Shyamal