my D Driver blocked by bitlocker which automatic enable when i bought my laptop after reinstall window

Dung Nguyen 21 Reputation points
2021-06-27T07:28:17.463+00:00

Hi there,

Recently i bought a new laptop (asus G15 GA503QM).
I see it was enable bitlocker as default. But I have no password for it. No ask for backup the key.
Today i decided to reinstall my window because of some issues.
My other Driver which i split form same partiation with window driver was blocked by bitlocker.
I can't found the recovery key from microsoft account which i login before.
Other informatin and quest:

  • I see the TPM belong with my laptop. is it help for this situation?
  • Some other restore and recovery driver show in my diskmanagerment. Can i resotre key form it?
  • Can i trace old recovery key with keyID and some other credentials like MS account?
  • Why we have bitlocker enable automaticaly without any interactive of user which own device?

Thank u for your support and sorry about my english!

Windows 10 Setup
Windows 10 Setup
Windows 10: A Microsoft operating system that runs on personal computers and tablets.Setup: The procedures involved in preparing a software program or application to operate within a computer or mobile device.
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Windows 10 Security
Windows 10 Security
Windows 10: A Microsoft operating system that runs on personal computers and tablets.Security: The precautions taken to guard against crime, attack, sabotage, espionage, or another threat.
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Accepted answer
  1. Jenny Feng 14,076 Reputation points
    2021-06-28T01:46:50.733+00:00

    @Dung Nguyen
    Hi,
    -TPM cannot control the software that is running on a PC. TPM can store pre-run time configuration parameters, but it is other applications that determine and implement policies associated with this information.
    -No, you can't. Every BitLocker-encrypted drive has its unique 48-digit BitLocker recovery key which was automatically generated when setting up the BitLocker drive encryption.
    -The following information may help you locate your recovery key:
    https://support.microsoft.com/en-us/windows/finding-your-bitlocker-recovery-key-in-windows-10-6b71ad27-0b89-ea08-f143-056f5ab347d6
    -It seems like BitLocker was enabled automatically based on how the Windows 10 image was configured.
    It should depend on your computer brand. Based on my research, some systems ship with BitLocker "prepped", and if you choose to link your Windows logon account to a Microsoft account, BitLocker is automatically enabled because the Recovery Key is backed up to the Microsoft account you linked with.
    Unfortunately if you don't know the password, don't have a Recovery Key, and don't have an auto-unlock file anymore elsewhere, then the data is lost. If there was some way to access the data without any of those things, then unfortunately the encryption would be effectively useless.
    Hope above information can help you.

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  1. Dung Nguyen 21 Reputation points
    2021-06-28T02:38:48.303+00:00

    I just relized that may i logned in an temporary MS account which i created when buy the PC to test at shop (an outlook account). I can remember password but account name is problem. Can I retrieve it somewhere?