Missing Focused Inbox

Question

I know many people have written in because they have this issue - The Focused Inbox for Office 365 Outlook on a PC keeps vanishing.  When I open Outlook, it's there.  But if I go to the calendar function and return to the email function, the Focused Inbox is no longer there.  Also missing is the "Show Focused Inbox" tab on the "View" ribbon.  (I added this tab when the problem first started.)  Below are the before and after screenshots:

I am running Outlook Version 2002 (Build 127.20242 Click-to-Run), Monthly Channel, on Microsoft Windows 10 Pro 10.0.18363 Build 18363.

Is there a solution - or a fix - available?  Thank you.

Answer 1

Hi Tom, 

I'm glad to offer help on your situation. In Outlook for Windows, Focused Inbox is available only for Office 365, Exchange, and Outlook.com accounts. This should a client only problem, you can try to new a group in View Tabs and add Focused Inbox again to see if this problem persists.

Try to add Focused Inbox back to the View ribbon

1. Gp to File > Options > Customize Ribbon.
2. Under Choose commands from select All Tabs and under Customize the Ribbon select Main Tabs.
3. In the column on the right, select View.
4. From the column on the left search under View for Focused Inbox and if you see it, select it and click the Add >> button in the middle to add it to the View section on the right. You need to new a group to add Focused Inbox to the View Tab.

Let me know whether it helps or not.

Best,

Shawn

Answer 2

Hi TomH64,

How is it going? If you still need any help on this problem, feel free to post back at any time. We're always here.

Best,

Shawn

Answer 3

No luck.  Still losing the focused inbox.

Answer 4

If Office was up-to date when Focused was first introduced there should not have been any need to specifically add it in the ribbon.

Have you both run an in-place office repair and run the inbox repair utility ?