Exchange not working

Question

Hey all,

as a student in Germany I have been struggeling with Outlook. It doesnt start ...

Neither the Uni nor do it yourself videos were of any help. Any ideas how to fix this problem?

I got an ******@student.uni.xxx.de account and I am using Office 365 via the institution.

Answer 1

Hi Student Tübingen,

Thanks for the update. Please try Online Repair Office application to troubleshoot this issue. See Repair an Office application

After online repair, create a new Outlook profile and set up email account to see whether the problem still occurs. See under Create a new profile

Note: Please do not delete the old profile and can refer to it to get the new one set up. Once you have the new profile set up, you should select to “Always use this profile” option.

If the troubleshooting steps doesn't help, you may please create a new Windows user account and performing a clean install the latest Outlook desktop application program to set up email account see whether the problem still occurs.

Moreover, if your IT department manage Windows account creation/Office 365 installation then I would suggest you please contact them for further assistance.

Your patience and cooperation will be highly appreciated.

Best regards,

Shyamal

Answer 2

Hey, thanks so far.

I am using Office 365. I tried your suggestions but still the system is not running.

Recovery Assistant is just loading and Outlook doesnt even start in safe mode.

Regards

Answer 3

Hi Student Tübingen,

Thanks for the screenshot. May I know which Office 365 client version are you using, please provide us with the detailed information about this, see About Office: What version of Office am I using?

Have you tried using Outlook in safe mode and disable add-ins to check this issue?

To start Outlook in safe mode.

1.Choose Start > Run.

2.Type Outlook /safe, and choose OK.

If you are using Office 365 Exchange Online school account can use the Office 365 Support and Recovery Assistant (SaRA) tool that can diagnose the Outlook problems. See: About the Microsoft Support and Recovery Assistant

You may also refer to the article: I can’t start Microsoft Outlook or receive the error “Cannot start Microsoft Office Outlook. Cannot open the Outlook Window”

Let us know the result so that we can further assist you. Your understanding is highly appreciated.

Best regards,

Shyamal