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IMAP Root Folder Path

Anonymous
2021-05-10T13:07:50+00:00

Hello, I am using Outlook version 16.48 on my Mac (Big Sur - 11.3.1) and I have enabled the "New Outlook" feature there. Now when I tried to add my IMAP university email to Outlook and create there the inbox and outbox servers with the individual port settings and he synchronized the mailbox, I noticed that he entered all folders (send, archive, etc.) in Inbox. In addition, I also can not delete any emails. I then looked up the instructions from the university's IT support again and I was told to enter a root folder path. Unfortunately, I do not find this option under the settings. There is no "Advanced" button or similar when adding the email to enter this folder path. I hope I will be helped here!

Outlook | MacOS | Legacy Outlook for Mac | For business

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  1. Anonymous
    2021-05-10T13:54:10+00:00

    Hello Christoph,

    I'm Diane, an Office Apps & Services MVP specializing in Outlook and an Independent Advisor.

    That is not available in the "new outlook" yet - it's basically a beta and they just added IMAP support to it. (Previously only Exchange accounts or Microsoft cloud accounts were supports.)

    You can use Help > Contact support to report it or leave a suggestion in Uservoice.

    https://outlook.uservoice.com/forums/924856

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