Reply header missing when reply or forward

Question

I has been using Microsoft 365 on my Macbook Air since early this year. It has been working perfectly all this while until recently i found that sender's header missing when i reply or forward some of the emails.

Not sure what happens, it doesn't show something like following ( the header below the signature and line below )

Regards,

My name

________

From : xxxxx

Date : xxxx

To : xxxx

Cc : xxxxx

Subject : xxxxx

I had checked my Preference->Composing, both HTML and Plaintext are correctly selected with header.

Strange is only happens to some emails, not sure why. Any one experience before and can help?

Answer 1

Problem finally appears to have been resolved in version 16.53 released today. Hurrah!

Answer 2

I have tried to contact the Help-Contact Support, and have not gotten a response. I sent in screen shots and a description. This is really hurting my productivity.

Answer 3

Same thing for me running Outlook for Mac 16.51.

System:

• MacOS Big Sur 11.3
• MacBook Pro 2020
• Outlook for Mac 16.51 (21071101)
• MS Exchange Account

Debugging:

• Preferences > Composing > Settings for both HTML and Plain Text are correct
• this does not seem to affect all emails, but only some
• after testing this I found that it always affects emails with images in the body
• plain text emails without images work fine
• html emails without images work fine

Answer 4

I am also having the same issue. It started this morning 07.19.2021. Yesterday, everything worked perfectly.

I am using Outlook for Mac Version 16.51.

Any solution, I need the total email thread with dates and persons.

Thanks,

PAW-Hampton

Answer 5

I has been using Microsoft 365 on my Macbook Air since early this year. It has been working perfectly all this while until recently i found that sender's header missing when i reply or forward some of the emails.

Not sure what happens, it doesn't show something like following ( the header below the signature and line below )

Regards,

My name

________

From : xxxxx

Date : xxxx

To : xxxx

Cc : xxxxx

Subject : xxxxx

I had checked my Preference->Composing, both HTML and Plaintext are correctly selected with header.

Strange is only happens to some emails, not sure why. Any one experience before and can help?

I am facing similar problem. when reply or forward, Original Heading / Email address of sender is missing. This is very appointing.

/Parwinder