Shared Calendar Intermittent Issue

Question

Hi Microsoft Community,

We have been experiencing an intermittent issue with our Shared Calendar since using Office 2013 and Office 2016. The Public Folder will disappear or disconnect that we need to re-create the mail profile so the shared calendar will be accessible again. No specific pattern when it will happen.

We thought because of office versions, so we decided to upgrade to the O365 office subscriptions base plans, but we still encounter the same issue.

We have this setup in EAC Public Folders, Staff Movement is a shared calendar for all our staff, and this will always have an intermittent issue. 

Thank you,

Nicofeli

Answer 1

Hi Nicofeli,

I understand. My suggestion is to still delete all the profiles in the registry and this time please turn on the "Outlook Logging" for your Outlook.

To enable global logging in Outlook, follow these steps:

1. On the File tab, select Options.
2. In the Outlook Options dialog box, click Advanced.
3. Scroll down the list of settings, and then select the Enable troubleshooting logging (requires restarting Outlook) option.

4.Click OK.

5. Exit Outlook.

https://support.microsoft.com/en-us/help/286284...

Since the Outlook Logging is enabled, then if the issue reappears, you can log a ticket directly to Office365 Support. Then they can investigate the Outlook Logs that you have to identify if the issue itself is in the public folder.

Hopefully this helps you.

Answer 2

Hi Jennifer,

Thank you for your feedback.

Yes we had done all this possible solutions, we even had a brand new computer, only 1 user account has been setup to use it but after a few months the user had experience the intermittent disappearing of Public Folder thus affecting the shared calendar.

We even resorted to re-setup the whole computer from scratch just to ensure that no other profiles are conflicting.

For now, we do not have Office 2013 and Office 2016, all our users are using the O365 Business Premium because it was advised that Office versions might be the problem, and yet some users already experience the same issue. We already do not know what other solutions we can try. Re-creating the email profile is just a work-around because it will happen again.

Thank you,

Nicofeli

Answer 3

Hi Nicofeli,

Good day! Hope you are doing well. I am Jennifer, an Independent Advisor and Outlook user like you.

Seems like the profile for your Outlook is getting corrupted. My recommendation is to wipe out all the profile in the registry so that you'll be in a clean state.

To do it, you can search for registry editor and find the path below:

HKEY_CURRENT_USER/Software/Microsoft/Office/16.0/Outlook/Profiles/

Delete ALL the profiles or subfolder under the profiles.

The 16.0 indicates the Outlook version, so find the profiles under 16.0 and 13.0 since you'be been using both of the versions before.

Once done, restart the computer and reset up the Outlook after.

Kindly confirm if this helps!

Thanks and stay safe Nicofeli!