Outlook constantly crashing

Question

Hiya,

Hope can help.

My microsoft outlook is constantly crashing and has been for three days every time I try to use it, as well as taking far longer than usual to open up.

To try and repair I have;

• Run Microsoft Outlook support and recovery assistant - and reports no issues
• Started Outlook in safe mode (and still crashes)
• Removed large email files (I have approximately 26k emails in my inbox - not sure if this is what could be causing the problem though from what I've read online probably not)
• Tried to do the online repair through the uninstall a program option but couldn't find Outlook in the program (unless I'm being an idiot here).

Laptop in general seems to be running fine, though I have been having an issue where I keep on dropping off our NAS drive. Not sure if this is associated at all. Not a techy person!

Any help on what next steps to take greatly appreciated; using outlook every day makes it not being available very painful!

Cheers

Luci

Answer 1

Hello LuciCJ,

Is there have any update from you? If do please feel free to let us know.

Kind Regards,

Tommy

Answer 2

Hello LuciCJ,

Thanks for you provide us the precious update information, your co-operation greatly help us narrowed down this issue, we are sure this issue is only happening in Outlook desktop client, may I carefully confirm with you, what kind of account you are using? Exchanges/IMAP/POP account? Which the calendar evens are disappearing and not getting any email in folders. Meanwhile may I carefully request you kindly provide us your account information which facing this issue?

To avoid you account expose, we will collect your account information via Private Message, and this is the link to access: https://answers.microsoft.com/en-us/privatemessage/inbox.

Kind Regards,

Tommy

Answer 3

Hi Tommy,

Thanks for your help.

Running through the different options, loading a new profile onto outlook has seemed to help.

It's not bringing up my calendar though and I'm not getting any of my older emails in folders.

I can also use the web-based outlook without problems, and have also attached a screenshot of my office for your reference.

Should I try and reload everything onto this new profile, or is a different solution after this?

Thanks!

Luci

Answer 4

Hello LUCI,

Thanks for choosing Microsoft Community.

According to your description, we are thankful for you have tried with so many troubleshooting steps by yourself, it helps us narrow down this issue greatly. We will provide some scenarios to you to do further check whether as there is any improvement:

• Repair Outlook, you could refer Repair an Office application (microsoft.com) to know how to do it.
• Go to Outlook desktop client File > Account Settings > Account Settings > Double click the account > More Settings > Advanced > Ensure the Cached Exchange Mode is checked.
• Create a new profile in Outlook, you could refer Create an Outlook profile (microsoft.com) to know how to create it.

Furthermore, may I carefully confirm with you some information to let this issue be more clear?

1. Could you please provide us your Outlook version? You could check it via open Outlook desktop client File > Office Account and provide us a entire screenshot of that page. Note: Please hide personal information such as full names and email addresses.
2. Would you kindly let us know is this issue only happening on Outlook desktop client or this issue even happening on Outlook on the web?And this is the link of Outlook web version: https://outlook.office365.com/.

Your time and co-operation will be greatly appreciated.

Kind Regards,

Tommy

Answer 5

The first image shows the Toolbar in desktop Outlook.

The next two images are from your screenshot.

The second image shows your Favorite for the Outlook.com web site.

The third image is an icon from the Taskbar.

The fourth image shows an available browser add-on.

The problem is the browser add-on and desktop Outlook have the same Taskbar icon.

When you use Outlook do you see the Taskbar in my picture?

If you do not see the Taskbar, then you are using the browser add-on.