O365

Question

I have switched companies due to a merger - sort of. This has allowed me to keep my laptop, and reimage it with my new companies setup. However, when I use Outlook I get a prompt to enter my email address and password from my old company in order to access my O365 account. How do I get rid of the pop-up?

Answer 1

Hi JMckinney03, 

We appreciate your updates at your convenience.

Regards,

Jennifer

Answer 2

Hi JMckinney03, 

Thanks for your reply. From the picture you shared, may I confirm whether you are encountering this problem when using Outlook web APP: https://outlook.office.com/owa/ from a web browser?

If so, you may try to clear the cookies and caches of your browser and try again with the browser's InPrivate mode to check the result.

If I misunderstood your concerns, to understand your problem more clearly and provide better suggestions, we need to confirm the following information with you:

1. Do other users in your organization also have the same problem?
2. Please capture a small video of your problem and send it to us.
3. Please share your old company's account with us so we can check it on our side.

For privacy concern, I will send you a private message (PM) to collect above information: https://answers.microsoft.com/en-us/privatemessage/inbox.

Best regards,

Jennifer

Answer 3

This is what I get as a pop-up. When it pops up I close it three times before it stops.

I do not work for them anymore but it keeps popping up. Does what you recommended work for this?

Answer 4

Hi JMckinney03,  

Feel free to let me know if you need further suggestions.

Regards,

Jennifer

Answer 5

Hi JMckinney03,  

Greetings. About your problem, if you need to continue to use your old company account, you can try to clear the password caches for this account by following steps: exit all Office products, choose Start > Control Panel > View by Large Icons > User Accounts > Manage your credentials and the select all credentials for Microsoft, Outlook and choose Remove from Vault > Exit and restart your computer.

However, if you do not need to use the old company's account anymore, we recommend you can backupthe data of your old company account firstly, then you can simply remove this old account from Outlook client. 

In the meantime, please also go to Windows > Settings > Account > double check if the old company account was added in Access work/school account, if so, please remove it and then re-start your computer and check the result. 

Best regards,

Jennifer