Share via

Cannot scroll through email folders

Anonymous
2020-08-25T18:44:56+00:00

I am running Outlook for Mac v16.40. I use the track pad on my laptop and I cannot find a way to access the gray scroll bar to the right so that I can scroll down through the folders. It used to appear if I grabbed the line, but now it does not. Help?

[Moved from: Microsoft 365 and Office / Outlook / Other/unknown / Office 2016]

Outlook | MacOS | Legacy Outlook for Mac | For business

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

Anonymous
2020-08-27T02:07:53+00:00

Hi Central Creative,

Welcome to post in the community.

From your description, the gray scroll bar appeared. The issue could associate to the setting changed. Therefore, I suggest you first can try the OutlookResetPreferences tool to check if it is workable. Please refer to the OutlookResetPreferences part of article to use. Furthermore, please also upgrade Outlook for mac to check the result if it isn't the latest.

If you have anything unclear, please feel free to let us know.

Regards,

Joey

Was this answer helpful?

1 person found this answer helpful.
0 comments

1 additional answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more