Share via

Receiving multiple read receipts for single email sent to single person

Anonymous
2020-08-21T17:05:23+00:00

Hello,

When my boss sends an email requesting a read receipt, he gets multiple read receipts from that email.  This happens with him and one other person in the office.  I have never had it happen to me.   Does anyone know the cause of this/ the fix?  Thank you in advance for any help you guys can provide!

Outlook | Windows | Classic Outlook for Windows | For home

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

Anonymous
2020-08-22T05:52:35+00:00

Hi Pinkfelix12

May I know which mail client users using to send email Request a Read Receipt, is it Outlook Web App or Outlook desktop client?

If they have any antivirus software installed, please temporally disable it.

Do they have any antivirus add-in such as McAfee/Kaspersky add-in enabled?

If users are using Outlook desktop client. To exclude issues caused by Outlook add-ins you may try using Outlook in safe mode to check this issue.

To start Outlook in safe mode.

  1. Choose Start > Run.
  2. Type Outlook /safe, and choose OK.

You may also ask users to send email Request a Read Receipt using Outlook Web App to see whether the problem still occurs.

Moreover, as an Office 365 admin you can run the message trace to determine whether any forwarding rule is triggered causing this issue.

Note: Please do not call phone number above that is a known Tech Support SCAM phone number. We have spam reported and deleted that post.

Best regards,

Shyamal

Was this answer helpful?

0 comments

2 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2020-08-25T15:56:43+00:00

    Hi Pinkfelix12

    I'm writing to follow up on this thread. If there are any updates on your side, please post back at your convenience.

    Best regards,

    Shyamal

    Was this answer helpful?

    0 comments
  2. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more