Microsoft Outlook

Question

I previously used Office 365 Outlook for my email. I recently purchased Microsoft Office 2021 Professional Plus and canceled my 365 subscription and deleted my old office program from my Windows 11 laptop before installing 2021 Pro Plus. I made sure it was completely removed before installing Pro Plus and Pro Plus installed fine. I notice when I open my Outlook it says Outlook 365 as it is opening up. Is there something I did not do correctly when I uninstalled Office 365? Or is there something I should do to my installation of Pro Plus to make Outlook indicate it is Outlook 2021 Professional? I am confused here.

Sincerely,

Bob

Answer 1

Hello BobLankford

Hi, I'm Karl and will be happy to help you today.

#1 - Where did you purchase your copy of Office '2021 Pro Plus" from?

#2 - Where did you download Office '2021 Pro Plus from?

The reason for the questions is that any version of <Office Pro Plus> is not a legitimate retail product. It is only available as part of a corporate Volume License agreement and from some educational institutions. If the price paid was "too good too be true" then that would be a serious red-flag that this is not a legitimate copy.

Ignoring the above, one issue I encountered on an account where both Office 365 and '2021 were in the same account, it would not recognize the '2021 license and just picked the first product in the account. The only option you have is in this case is to contact Microsoft Support since they are the only ones who can resolve this. I am fortunate that I have multiple licenses so just created a new MS Account and associated another '2021 license with that account and everything then worked exactly as expected

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1. Go to https://support.microsoft.com/en-us/contactus/
2. Click on 'Contact Support'
3. From the <ContactUs> page - select <Open Get Help app>
4. For the problem description enter <Talk to an agent>
5. Then click on <Contact Support> again
6. Selected the appropriate category
7. Select confirm
8. Select which of the two listed support options (chat or callback>

*** personally would select <chat>, a number of people have complained about the <callback> process

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Just so there is no misunderstanding, this is a public user-to-user support forum. We're users just like you helping other users. We do not work for Microsoft and have no access to any user account so there is nothing we can do or check from within the forum. We have no input on Microsoft's policies, procedures, or design decisions. Microsoft Support personnel do not staff this forum.