email size warning

Question

Every 30 minutes or so, I receive the following error: "Your IMAP server wants to alert you to the following: Email is too large, limit size to less than 30 MB", but there is nothing in any of my Outboxes

Answer 1

Hello TimBurton2,

We haven't heard back from you. Is there any update?

Thanks and regards,

Ankita Vaidya

Answer 2

Hello TimBurton2,

Thanks for your post in Microsoft Community. According to your post, we understand that, you are receiving this error message on Outlook Client, so we would like to suggest you to Start Outlook in safe mode, and check the result. If it works in Safe Mode, then the is likely to be a conflicting or corrupt add-in. Disable all add-ins and then open Outlook to confirm, if it works then enable add-in one by one until you get to the one which stops Outlook.

Meanwhile we would also suggest you to double verify the mail size. For this use the Outlook Advanced Find option to find out the email whose total size is larger than 30 MB. If any emails found If any, delete it and then delete it from trash bin (take back up) and restart Outlook to check the result.

• To do so: From the Outlook -> Click on File -> Info ->  Mailbox settings -> Mailbox Cleanup -> Select "Find items larger than" and select find to search the email larger than 30 MB and remove it from your account.
• 

If still issue persist,

we request you to kindly provide us below information via the Private Message.

1. Kindly provide screenshot for the error message.
2. Kindly provide your Office365 account subscription and Outlook version with build information.
   • For this : Open File tab from Outlook -> Office account-> capture the entire page information’s screenshot and share to us.

For your privacy, we will send you private message for collecting it.

Thanks and regards,

Ankita Vaidya