Microsoft Outlook App Issue

Question

Hello,

I have Microsoft Office 365Pro Plus Enterprise version. Since Yesterday constantly its asking for credentials. However correct email ID and password is entered. Web version is working fine.

I have already tested below:-

• Rebooted my PC
• Uninstalled and reinstalled MS Office

Please advise solution immediately as our daily routine office work is affected immensly.

Answer 1

Hi Sapna,

This issue was posted to the Service Health Dashboard (SHD) as incident EX212047 Start time: Monday, May 4, 2020, at 7:00 AM UTC. User Impact: Users may receive repeated credential prompts within the Outlook client.

Current status: We've developed a fix and we're performing extensive validation to confirm that it'll resolve the issue. We expect to begin deployment of the fix within the next 14 hours.

Tenant administrators can view current information and updates on SHD at the link here

https://portal.office.com/AdminPortal/Home#/servicehealth

If you are experiencing a similar issue and do not see an SHD post, please let us know by sharing your tenant information via Private Message (PM) as this may indicate either a scoping issue or an independent problem.

For affected customers to easily identify the information here, this thread will be closed. You may subscribe to this thread or refer to SHD for updated information. I will also post back here once the issue is resolved on SHD.

Best regards,

Shyamal

Answer 2

Hi Sapna,

Service Health Dashboard has indicated that issue EX212047 has been resolved as of: Monday, May 11, 2020, at 5:05 AM UTC. If you are still experiencing an issue, please let us know as this may indicate either a scoping issue or an independent problem.

Thanks for your understanding and cooperation.

Best regards,

Betty