rules

Question

ever since i have updated the outlook to new format, 365.  i have add the same rules as the last format, however the rules do not work.  i did not have this issue in the past and would like to fix whatever additional steps i need to take.  i will be going on vaca soon and i do not want to have thousands of emails to come back to. 

i did watch and follow the YouTube video and it still did not help.  

I appreciate any assistance at this time since i can not convert back to the old version.

thank you

**********@mysafehaven.com

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Answer 1

Hello Maris,

I hope you’re having a good day despite your concern with Office 365 Email rules. I know how important it is to organize your emails, so let’s work on this together.

We want to take a closer look into this matter so that we can assist you accordingly. To get started, please provide the following information:

• Noted that you tagged the case under Outlook.com, may we clarify if you're using the Outlook app or Outlook.com?
• If you're using the Outlook app, what is the build and version of the app you're currently using? To check, please click this link.
• What device are you using to access Outlook.com?

Meanwhile, if you’re suing Outlook.com, let's check if the problem was related to your browser. Please try accessing your email using a different browser and check if you'll experience the same behavior. In this way, we can identify if the issue has something to do with the browser you're using. 

If you’re using the Outlook app, please check if your Office 365 Email rules are working when you access is via Outlook.com. If the issue didn’t persist on Outlook.com, it’s possible that the issue was with the Outlook app. In line with this, let’s try to perform the following troubleshooting steps that usually resolves problem with the Outlook app:

1. Open Outlook in Safe Mode

If you’re using the Outlook app, please open it safe mode. This is useful when you have problem with Office application's feature that isn’t working as expected. This way, we can also identity if there are add-ins or extension that may be causing the problem. To open Outlook in safe mode, press Windows key+ R> TypeOutlook.exe /safe, and click OK.

2. Update Office and Windows 10

We suggest that you install the latest updates for Windows 10 because updates often fix this kind of issue. For further information, please check this article: Update Windows 10. Also, make sure that your Office applications are also updated. Restart your device, next launch Outlook, then check if you will encounter the same behavior.                         

3. Repair Office

If Office isn't working as expected, repairing will sometimes fix the issue. To do so, please follow the steps in this article: Repair an Office application. When you’re done, you might need to restart your computer.

4. Uninstall and reinstall

Just in case running Repair didn't help, you may also consider uninstalling and reinstalling the Office application. To sort this out, let’s uninstall Office with the help of the Microsoft Support and Recovery Assistant (SaRa) tool. This diagnostic tool will help you uninstall Office as well as remove the software traces that might be causing the issue. 

Once uninstalled, please install Office 365 with the help of this article: Download and install or reinstall Microsoft 365 or Office 2019 on a PC or Mac. Indicated in the article are the guide on how to install and activate Office. 

Please respond to this thread to let me know how the issue progresses. Similarly, if you have more questions, please inform me by replying to this post.