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Unexpected error when saving attachments in Outlook for iOS

Anonymous
2020-04-04T12:02:51+00:00

I was hoping somebody can assist with this error. I have submitted two support requests to Microsoft via the Outlook for iOS app but after a few initial questions they simply abandon the case despite having paid personal and business accounts.

When trying to save an attachment in Outlook for iOS I am able to do so from both my personal and business email email accounts to my business OneDrive account as well as Google Drive. However, when trying to save to my personal OneDrive account I receive a message stating "Unexpected Error. We encountered an error and could use your help. Please contact support and tell us what you were doing when this error occurred." Of course, support has not been helpful when I contacted them.

To troubleshoot the matter myself I have tried the following:

  1. Deleted and re-added all accounts
  2. Deleted and reinstalled the app
  3. Installed the app on a second iOS device and received the same error
  4. Changed my primary alias on my personal Microsoft account
  5. Manually created and deleted the "Attachments" folder in OneDrive.

As all other accounts work the problem appears to be my personal OneDrive account. However, I am able to attach files to emails from this account in Outlook for iOS - I just cannot save attachments.

I would appreciate any troubleshooting ideas or assistance in resolving this.

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  1. Anonymous
    2020-04-09T11:38:45+00:00

    Hi Rene

    A quick update: I finally got through to second tier support. They immediately responded that this is a known issue that will be corrected in a future app update. The ticket was then closed from their side so I will now wait and see when the next update comes out.

    Thank you for your help.

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  2. Anonymous
    2020-04-04T12:25:58+00:00

    Yes, that is what I was referring to in my original post. I contacted them twice - once from my iPhone app and once from my iPad app. In both cases they asked a few questions and then failed to provide any further response or escalate the matter further. (These interactions occurred yesterday and the day before).

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  3. Anonymous
    2020-04-04T12:22:03+00:00

    Did you try their in-app support via Settings > Help & feedback > Contact Support?

    Was your case escalated to the next tier?

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  4. Anonymous
    2020-04-04T12:17:48+00:00

    Yes, that is correct.

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  5. Anonymous
    2020-04-04T12:10:15+00:00

    Hi Colinvan,

    To clarify, are both your personal and business OneDrive accounts currently set up in your Outlook for iOS app?

    Best regards,

    Rene O.

    Outlook.com user and Independent Advisor

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