Cannot access Microsoft To-Do via Firefox browser

Question

When I attempt to access Microsoft To-Do (by first signing in through account.microsoft.com and then clicking the box in the top left corner and then clicking To-Do), I'm taken to a screen that has me sign in under my current microsoft email (my @outlook.com email). Then, I'm taken to a screen that shows my old email (which was my gmail account before I switched over and created an @outlook.com account) and says in red text "You've already signed in." Beneath that text, I see the correct email account (@outlook.com) and two choices: Remain signed in or sign out and sign in with a different account.

If I click "Remain signed in," it loads for a minute and then takes me right back to the same screen. If I choose the other option, I'm taken to a screen that asks me to enter my password for my previous @gmail.com account. I don't want to use that account because all of my stuff is in the @outlook.com account (they are literally two distinct accounts).

I'm doing all of this in Firefox browser, btw.

Answer 1

We truly appreciate the update, Travis H1.

We're glad that our recommendation worked. Thank you for your efforts in trying to sign in to your account. We hope that everything's good on your end now.

Should you need additional assistance, you can always post your concern here at the Microsoft Community Forum.

Have a great day!

Answer 2

Dangit, I didn't even think about clearing my browser cache. Yep, that did the trick all right.

Thanks Mary!

Travis

Answer 3

Hi Travis H1.

Thank you for posting your concern here at the Microsoft Community Forum.

We understand that you need assistance with accessing Microsoft To-Do using your new Microsoft account. Let us provide some tips that can help you access it with no issues.

There are some instances where your browser may return to the same page of your account. This may happen as your browser remembers your log in credentials or may return to cached page of your account.

Clearing your browser's cache and history can help you resolve this. It will clear the browser's cache which may be the result of returning to the same old page of your account. If the steps provided doesn't work, try using a private or incognito browser to see if the issue persists.

Should you need additional assistance, you can always let us know by responding to this thread.