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cannot access email account

Anonymous
2020-06-24T14:54:50+00:00

I get the following message when I try to access Microsoft Outlook " we couldnt access this account. You might need to update your passowrd or give the account permission to sync to this device. "

I cannot access the email account from my mobile as well.

Please asssist.

Thank you

Outlook | Web | Outlook.com | Account management, security, and privacy

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  1. Anonymous
    2020-06-24T14:59:05+00:00

    Greetings,

    My name is Rhaine, I'm Independent Community Volunteer. I’m so glad assisting you today

    I am also a Microsoft account user. Let us work together to sort this out.

    If you dont have access to your account you can try to reset the password.

    Here's the link on how you can reset your password

    https://support.microsoft.com/en-ph/help/402683...

    Once done resetting your password try to sign in in the App again.

    I hope the information above helps. Please let me know how it goes.

    Have a wonderful day ahead and stay safe.

    With Warm Regards,

    Rhaine C.

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