Sudden Outlook Error

Question

Without warning Outlook suddenly would not open any new emails from the server. It said I was using an old .ost file and said it needed to be deleted so that a new one could be automatically created. When I deleted the .ost file it gave me a new error stating:

"Cannot expand the folder. The set of folders cannot be opened. The outlook data file C:\gibberish cannot be used in this profile. Outlook currently delivers items into an Outlook 97-2002 data file, which does not support multilingual Unicode data. To correct this, change the delivery location to one that supports multilingual Unicode data."

I have NO idea what this means.

Answer 1

I'm sorry that didn't work. I'm seeing other recommendations to remove the User Account altogether and to start from scratch. I don't know if this would resolve your problem, but it may be useful.

et me know if there is anything specific I can help with.

Warm Regards,

Joe

Answer 2

Sadly none of that worked. I found the .ost file but I still get this weird error.

Answer 3

Hello! My name is Joe, and I am an Independent Advisor, as well as a longtime Microsoft user. I hope that I will be able to assist you today!

I found a Microsoft Answers thread dealing with a similar problem which was solved. Perhaps you may find it informative.

https://answers.microsoft.com/en-us/outlook_com...

Please let me know if this doesn't help or is irrelevant to your specific issue, and I will be glad to explore other possible solutions.

Warm Regards,

Joe