Cannot Activate Free/Busy

Question

Hello,

We recently had a couple of users report an issue where there unable to grant delegate access and receive the error

"The Delegates settings were not saved correctly. Cannot activate free/busy information."

Looking online Microsoft put up a fix which seems to be the fix for older versions of Outlook. We tried anyway and it never fixed it. Below is what we have tried

• New Mail Profiles
• Able to replicate on another machine as the user
• Tried reapplying all delegate rights, same error
• Tried via Outlook Web, It does allow delegates to be setup however doesn't replicate the correct settings to outlook desktop
• Tried Microsoft's fix for MFCMAPI to try regenerate the Free/Busy information in the mailbox

I can't find anything else online that could suggest a potential fix for this issue. Note:- THE MFCMAPI fix does not fix it for the latest version of office.

Answer 1

Hi Aaron Moultrie,

Thanks for your sharing and sorry for delay since I am out of office a few days.

We have checked the test result you provided and found Available Service URL is correct and there is no error in it. Therefore, for the current situation, may I re-verify if the affected user have updated Outlook desktop to the latest? Besides, we'd like to know whether other delegates are assigned for this private item, and they met the same issue? Besides, we'd like to verify which your organization environment is, like pure-cloud or hybrid environment in your organization? 

If you have anything unclear, please feel free to let us know.

Regards,

Joey

Answer 2

Hi Aaron Moultrie,

Welcome to post in the community.

Based on your description, since the issue only appears as Outlook client. We'd like to re-verify if the affected users has used the latest version of Outlook client. As far as I know, there is indeed a recent update of Office to fix this problem that caused users to be unable to grant editor permission to their delegates().

Besides, please use the affected account do a RCA (Microsoft Remote Connectivity Analyzer) and E-mail AutoConfiguration test :

a. RCA: Access to the link below > Outlook connectivity.

b. E-mail AutoConfiguration test:

1.Start Outlook.

2.Press and hold the Ctrl key, right-click the Outlook icon in the notification area, and then click Test E-mail AutoConfiguration.

3.Verify that the correct email address is in the E-mail Address box.

4.In the Test E-mail AutoConfiguration window, click to clear the Use Guessmart check box and the Secure Guessmart Authenticaton check box.

5.Click to select the Use AutoDiscover check box, and then click Test.

To protect your privacy, we'll collect the full result about the tests in Privacy Message(For RCA, you can capture the full screenshot of result. For E-mail AutoConfiguration test, please copy the full result and save as .txt file).

Besides, to narrow down the issue, we'd like to know what your environment in the organization is, like pure cloud, hybrid.

Looking forward to your update and we'll always be here for you.

Regards,

Joey