Msg file cannot be opened directly

Question

My Office 2016 Ent upgraded to Office365, and *.msg file cannot be opened directly. No correct default app. And I tried to choose default App Outlook, but it doesn't work. I can only open it by pulling it in to one folder of Outlook.

Answer 1

You may read my mail not carefully. I said my office software upgraded from Office 2016 to Office 365.

And in my OS, only runs Office 365 now. Thank you. I look forward to your appropriate solution. Thanks in advance.

Answer 2

Thank you for your reply.

If you have a Microsoft 365 subscription or non-subscription version such as Office Home and Business 2019, 2016 or 2013, in most cases you can't run these versions together on the same computer. See Install and use different versions of Office on the same PC - Microsoft Office.

According to Double-clicking a .msg file opens an unexpected version Outlook (microsoft.com), "because Office Click-to-Run does not uninstall any previous Office versions, you will be using Office in a coexistence configuration. If you do not need the earlier version of Office installed on your computer and you are only using Office 2016 or Office 2013 programs, you should consider uninstalling the earlier Office version." So would you please check if multiple Office versions have been installed on your PC and uninstall the earlier version in Control Panel.

Thanks,

Qian

Answer 3

Hello Zhang Qian,

Thanks for your answer, but it cannot solve my issue. I need describe it in detail.

The msg files which I saved from Office365 and Office 2016 Outlook (Both of them I tested). My client version attached as below.

Answer 4

Hi LI Alex_Bosch-Wx,

Thank you for choosing Microsoft community.

Please check Double-clicking a .msg file opens an unexpected version Outlook (microsoft.com).

Hope it helps! If any update, welcome to share with us.

Thanks & Stay safe,

Qian