HI,
Thanks for posting on our forum!
Based on your condition, I am strongly recommend you to contact Microsoft Customer Support and Services. Analyzing logs are beyond the scope of Q&A forum and it is also not suggested to put your logs on our forum since our forum are open to the public. In this sense, opeing a case with our senior engineers can not only help protect your personal information, but help you get a more satisfying explanation and solution to this issue. In addition, if the issue has been proved as system flaw, the consulting fee would be refund. You may find phone number for your region accordingly from the link below.
Global Customer Service phone numbers:
https://support.microsoft.com/en-us/help/13948/global-customer-service-phone-numbers
Thanks for your support and understanding! Besides, would you mind helping me Accept Answer? An accepted blog can be put on top of our forum so people who have a similar issue can get to their workaround more quickly. I would really appreciate it if you could support our work in this way.
Have a nice day! : )
BR,
Joan
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