Cannot select From account in email

Question

Hello Y'all,

  I recently migrated to a new PC and after setting up Outlook, I've noticed that the From box on an email I compose is blank and does not allow me to change it.  I've tried running the repair.  I've also tried creating a new Outlook profile (neither of which helped).  Any ideas here?

I'm using the desktop Outlook installed via Office 365 Business

Thank you,

  Arin Lipman

Answer 1

Hello Arin Lipman,

Thanks for sharing your Outlook version information. We had checked your Outlook version and Monthly Channel Targeted Version 2003 Build 12624.20176 is also affected with this issue. The issue is fixed for Monthly Channel Targeted Version 2003 Build 12624.20224

• To update to the fixed version:  select File, Office Account, Update Options, Update Now.

To learn more about this known issue, we published an article to share status, http://support.office.com/article/d5018eaa-5163-4c20-b332-618e206c2e1b.  

Thanks and regards,

Ankita Vaidya

Answer 2

MS is aware and is looking into it

Only effects some

Answer 3

Hello Arin Lipman(IA),

Thanks for your post in Microsoft community. This is known issue for Outlook Insider version users, so we request you to kindly share your Outlook version information details via the Private Message , so we can verify if you are affected with the same issue or not.

• For outlook version details : Kindly open Outlook > go to File tab > Select Office Account tab (share entire page screenshot).

Further kindly note our Outlook team is working on this issue on higher priority. Please post back here with your version information, so we can assist you  correctly.

Thanks and Regards,

Ankita Vaidya

Answer 4

The From account goes missing if there is a POP or IMAP account in the profile.  This is a bug and it will be fixed in the next build that goes out likely next week.  

A workaround is to click File, Options, Mail, Send Messages and uncheck "Always use the default account when composing new messages".  After that is unchecked you can go to the Inbox of the account you want to send from and it will send from the account of that mailbox.  

If you need to send from a distribution group the best suggestion would be to create another Outlook Profile with just the Exchange account.  From will work in that profile since it does not have a POP or IMAP account in it.