Getting 50040 error when trying to update user profile before registering for exam

SK 21 Reputation points

I have been trying to register for certification exam. I updated incorrect email I’d and want to change it.
Have been trying since two days but I keep getting 50040 error suggesting to contact customer care.

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  1. Leon Laude 85,646 Reputation points

    Hi @SK ,

    Please note that Microsoft Certification / Exams is currently not supported in the Q&A forums, the supported products are listed over here

    You can ask the experts in the dedicated Microsoft Certification - Exams - Exam Registration and Scheduling forum over here:


    If the reply was helpful please don't forget to upvote and/or accept as answer, thank you!

    Best regards,

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