Error on recipient email

Question

I'm getting the following error message now when I retrieve my emails from my inbox;

Delivery has failed to these recipients or groups:

***@***

Your message wasn't delivered because the recipient's email provider rejected it.

Diagnostic information for administrators:

Generating server: CH2PR13MB3334.namprd13.prod.outlook.com

***@***

Remote Server returned '550 5.7.520 Access denied, Your organization does not allow external forwarding. Please contact your administrator for further assistance. AS(7555)'

Original message headers:

Resent-From: <***@***>
Received: from MWHPR2201CA0042.namprd22.prod.outlook.com
 (2603:10b6:301:16::16) by CH2PR13MB3334.namprd13.prod.outlook.com
 (2603:10b6:610:21::21) with Microsoft SMTP Server (version=TLS1_2,
 cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id ***; Wed, 14 Oct
 2020 15:05:46 +0000
Received: from MW2NAM12FT011.eop-nam12.prod.protection.outlook.com
 (2603:10b6:301:16:cafe::21) by MWHPR2201CA0042.outlook.office365.com
 (2603:10b6:301:16::16) with Microsoft SMTP Server (version=TLS1_2,
 cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id *** via Frontend
 Transport; Wed, 14 Oct 2020 15:05:46 +0000
Authentication-Results: spf=pass (sender IP is ***)
 smtp.mailfrom=bounce.campaigns.rnchq.com; ***.***; dkim=pass
 (signature was verified)
 header.d=***;***; dmarc=pass
 action=none header.from=***;
Received-SPF: Pass (protection.outlook.com: domain of
 *** designates *** as permitted sender)
 receiver=protection.outlook.com; client-ip=***;
 helo=ef194.mta.exacttarget.com;
Received: from *** (***) by
 MW2NAM12FT011.mail.protection.outlook.com (***) with Microsoft SMTP
 Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id
 *** via Frontend Transport; Wed, 14 Oct 2020 15:05:45 +0000
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; s=200608; d=***;
 h=From:To:Subject:Date:List-Unsubscribe:MIME-Version:Reply-To:List-ID:
 X-CSA-Complaints:Message-ID:Content-Type; i=***@***;
 bh=RQRn6vroSbVLKdBkFaKOPjbZiDDBJ0sBjDpHRN57FcM=;
 b=twTYnRO2OCSx0aIthXJn6YAL40vHepmrILPvgnQyRIUiJqk9PiXAZjN+W9EQwZDFzwjydWXfpnIk
   5ajhiMmpRySh5PZNnyOyCe++PTySy6i9CXJUrlBP8wyKWOpi92rEua+LMjs6Q8kj2jWwz7QFFZA8
   E5+nUJfVH5ycTNulc40=
Received: by *** id hgs9sk2fmd4e for <***@***>; Wed, 14 Oct 2020 15:05:45 +0000 (***@***>)<To protect your privacy, your PII has been removed by moderator>

Answer 1

Hi DennisHuffman1,

Any update will be highly appreciated.

Regards,

Joey

Answer 2

Hey Joey,  took your step by step instructions and the issue was resolved.  Thank you for your help and have a great weekend!

Answer 3

Hi DennisHuffman1,

Welcome to post in the community.

The cause of issue could be that your organization didn’t allow automatic email forwarding by users to external senders. You need to contact your admin in the organization to change the default Outbound spam filter policy under Anti-spam settings. Please refer to the steps below:

Access to Security & Compliance admin center> Threat management > Policy> Anti-spam> O utbound spam filter policy> Turn on Automatic forwarding(The sync could need some times after changed, please wait 24 hour to check the result).

For further reference, there is the corresponding article:

https://docs.microsoft.com/en-us/microsoft-365/security/office-365-security/configure-the-outbound-spam-policy?view=o365-worldwide&preserve-view=true

I hope this information can help you. If you have anything unclear, please feel free to let us know. 

Regards,

Joey