Cannot disable sign in from old Primary Alias

Question

Hello, for the past years or so I've been noticing in my login history there are multiple failed sync from all over the globe targeting my primary alias that has been in use for quite a while. Over the years that email has been exposed multiple times in various leaks so I'm not too surprised.

While I do have 2FA enabled, and in theory it shouldn't be a problem due to app password being required for IMAP syncs, it still does not give me a good feeling. 

So I decided to switch my primary email alias to another one I've been using that was not the subject of any data leaks, and then disable the login from the old primary alias. I switched the primary alias without any issues, however when I try to disable the login from my old primary alias under "change sign-in preferences" I keep getting the error 

"There's a temporary problem with the service. Please try again. If you continue to get this message, try again later."

I tried enabling and disabling some of my other aliases, and they all work just fine. So I guess there must be something preventing me from disabling the login from my old primary alias. I tried relogging, using different browser, different computer, etc, but I just keep getting that message. 

Is there certain time I must wait before I can disable the login after switching primary alias? Or I'm I missing something here...

Thanks!

Answer 1

Hi ACtionzhe,

Thank you for posting your concern in the Community forum. Before we proceed, please go to I want to completely remove an email address or phone number section in this article as it will give you important information or what will happen once you have completely removed the old email alias on your account.

Regarding the challenges that you are having when you try to disable the logging in via your old primary alias, it may already be account related. This is after isolating that the issue does not have anything to do with the device, nor the browser that you are currently using to make the changes. At this point, you may contact our In-App Support by following these steps:

1. Log in to your Outlook.com account.
2. Click the ? icon at the top right corner.
3. Type in your query in the box and select the Get help button.
4. Go to Still need help option below and click on Yes.
5. Confirm the email address where you want to receive an update from our In-App Support and then click Send.

Or else, you may directly email them via this link. 

Note: The waiting time will possibly change depending on their volume.

If you need more advice from us, you can get back to us by replying to this thread or create a new thread using this link if you have a different concern.