SharePoint duplicate files in OneDrive with file name with computer name

Question

Hi

We use SharePoint Online and document libraries are synced to OneDrive/File Explorer. If two users edit the same file and save it, two files will be created. One file with the original file name and other file with filename+ computer name. This issue is explained in the link below. Have anyone experience this problem and what did you change?

I found this solution https://support.microsoft.com/en-us/topic/duplicate-files-in-onedrive-fd47ce5e-8dd0-465e-9e3a-461e1a3cf613?ui=en-us&rs=en-us&ad=us

We have versioning enabled and co-authoring. This problem does not occur for new files in SharePoint Online.

Answer 1

@Virtual Tech ,

From your description, removing OneDrive Cached Credentials will not solve your issue.

Please right click OneDrive icon on the tray, go to settings, find the Sync conflicts option under Office tab, you can choose "Let me choose to merge changes or keep both copies", if there are sync conflicts, OneDrive will warn the users when syncing the folder.

Similar issue for your reference:

https://answers.microsoft.com/en-us/msoffice/forum/msoffice_onedrivefb-mso_win10-mso_o365b/onedrive-for-businesssharepoint-online-duplicate/c0d048b8-b326-455c-857e-4c5a96b120a9

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