Outlook Web App Auto Complete

Question

I'm using OWA to access my (Exchange Plan 1) mailbox with Edge browser on Windows 10.. I've been looking for auto complete (to suggest email addresses) feature on OWA version of Outlook but I can't find it anywhere. I understand the address must be manually typed in once or saved in the Contact (or GAL) in order to show up. However, after I manually type an address (say, abc @ def.com), OWA does not offer a suggestion the next day. It only remembers that address a few minutes after I manually type it in. The next day, OWA seems to completely forget about that address. When I type abc... the list of suggested addresses does not contain abc @ def.com. No, I don't clear Edge cache at all. I did not even sign out of my mailbox. I just close the browser.

Answer 1

2 user mailboxes involved in this test:

Edge version 97.0.1072.69 (Official build) (64-bit)

Firefox version 96.x

They are accessed through 2 different Windows PCs. Both browsers are showing the same behavior. OWA doesn't remember previously typed-in addresses (for a long time). It seems to remember them only for a few minutes. Once again, both browsers cache are not cleared manually or when exiting.

Answer 2

Hi Ron2_7,

May I know which Edge browser version are you using?

Have you have tried to check this issue via using different browsers (such as latest Chrome/Firefox browser)?

Please try to close all browser session and using Incognito/InPrivate browsing window on different browsers to see whether the problem still occurs.

Does this issue happen with any other users in your organization?

Moreover, it would be nice if you would share the detailed screenshot about the issue via the Private Message so that we can check to further assist you

Your patience and cooperation are highly appreciated.

Best regards,

Shyamal