This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
So we've been having this issue with my mum's account where is keeps saying the password is wrong if she tries to login to the site and after logining into Windows it talks about an issue with her Microsoft account but if we try to fix it we get told the password is incorrect there too.
So here is the thing, she can log into Windows using the password and it is fine and at one point went through password recovery and put in the new password we just made and got told it was wrong. My first thought was maybe the browser's built in adblocker (Opera) may have been causing an issue but that wouldn't explain the incorrect password when "trying to fix" the account problem.
If anyone know what is causing this issue and how to fix it I'd greatly appriciate any assistance.
Managing personal Outlook.com account settings, security, and privacy
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
Comments have been turned off. Learn more
Hi John-Paul,
Great, I am glad that worked. If you don't have any more questions, feel free to choose a rating, and have a great day!
I will proceed in closing this thread now.
Sincerely,
Robert
So I figured out the issue, and let me know if this makes sense to anyone at all, it will only regognise an old password, from like 2 passwords back. Even though, as I mentioned before we went through password recovery and changed it to try and get into the account it seens like it completely ignored the change request and defaulted to an older password,,,
Anyway thank you for your time.
Hi John-Paul,
My name is Robert, an Independent Advisor and an expert user.
Please try to use a different browser aside from Opera. Internet and/or Chrome will do.
I hope the above information helps. Please let me know if you have further questions.
Other than that, have a great time ahead!
Sincerely,
Robert