Using classic Outlook for Windows in business environments
Hello KimberleyQuirk
Hi, I'm Karl and will be happy to help you today.
First, any email addresses included in a post are removed for security reasons so no one can see what has been entered.
This something that only the owner of the domain can resolve in conjunction with the Microsoft SNDS (Smart Network Data Service) team which is the group that deals with this. There is nothing you can do on your side of things if these messages aren't arriving in your mailbox. Unfortunately the Microsoft SNDS team does not monitor this forum.
The information for the owner of the domain that needs to be followed is contained in the following articles
Smart Network Data Service (SNDS)
https://sendersupport.olc.protection.outlook.co...
Join SNDS and JMRP
https://sendersupport.olc.protection.outlook.co...
Services for Senders and ISPs
https://sendersupport.olc.protection.outlook.co...
Just so there is no misunderstanding, this is a public user-to-user support forum. We're users just like you helping other users. We do not work for Microsoft and have no access to the SNDS team. We have no input on Microsoft's policies, procedures, or design decisions. Microsoft Support personnel do not staff this forum.