Adding GMail accounts protected using security keys

Question

When trying to add a GMail account to Outlook, I could not sign in because the account uses a security key as the 2nd MFA factor, and the sign-in screen states "This browser does not support security keys." It doesn't appear to be using Chrome, which is my default browser. How do I sign in?

Answer 1

I have the same issue. 

I found out that Outlook 2019 seems to be using IE for the sign in procedure. I could'nt get IE to approve any security key.

After unstallling IE outlook still uses some kind of browser UI that does'nt support security keys.

Why would that be a gmail support issue? It's a problem in the Outlook account setup procedure.

Btw. I've allready added the key in "Use Windows Hello or a security key "

Kindest Benny

Denmark

Answer 2

Hi Rambler1230，

Welcome posting in the forum.

Normally, when customer user security keys with Microsoft account, we always recommend customer to use Windows Edge browser.

For more instruction please see Secure password-less sign-in for your Microsoft account using a security key or Windows Hello

Based on your description, you are trying to add a Gmail account to Outlook, if the security keys are Gmail account security keys and Edge browser don't address the issue, we suggest you contact Gmail support for further assistance.

Your understanding is much appreciated.

Regards,

Grace