Differences between customer insights, customer services and customer service insights

Bosnea Vlad Alexandru 21 Reputation points

Hello there, i am working on a thesis for college and in the study, i am comparing Navision with D365 Finance and Operations and while both of them don't have extensive CRM capabilities, the aforementioned CRM packages from the suite can be used but i fail to understand what the differences between them are and if Customer Service Insights is basically a combination of the other two.

Thank you in advance for the help and have a good day!

Best regards,
Bosnea Vlad-Alexandru

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