Local folder are empty

Question

Hi, per https://insider.microsoft365.com/en-us/blog/local-folders-now-available-in-the-new-outlook-for-mac I have just migrated my data from old Outlook to the New Outlook look and it created the local folders but they are empty. How do I get these to contain my (decades of) old emails?

I'm on 16.74.

Answer 1

Hello Snig27,

Thank you for your reply and great effort on this case!

And sorry for delay my response since I was OOF in the past few days.

For this issue, I also had a test from my side, and the result is as same as that of yours. I've got over 10,000 items and tried to import to the New Outlook for Mac but only party of those emails have been imported. It seems a product bug for the New Outlook on Mac. We will proceed and have our engineers be aware of the this concern.

We recommend you to revert to the legacy Outlook for Mac for the time being.

Thank you for your time and cooperation and wish you have a nice day!

Answer 2

And it crashed again at the end of the transfer, at 7758. Nothing was saved. I saved the error log.

Answer 3

I am user just like you.

For new Outlook for Mac, please refer this article https://support.microsoft.com/en-us/office/the-new-outlook-for-mac-6283be54-e74d-434e-babb-b70cefc77439 

It is in coming soon status for new Outlook for Mac.

Answer 4

Thanks, Eleni. Bizarrely, they said that local folders won't work with New Outlook for Mac which conflicts with https://insider.microsoft365.com/en-us/blog/local-folders-now-available-in-the-new-outlook-for-mac

Answer 5

Hello Snig27,

Greetings!
Thank you for posting on Microsoft Community!

I've read your issue descriptions carefully and your New Outlook for Mac version meets the requirement. Since you mentioned local folders are empty after the import, could you have a test and try to import a small amount of emails in a folder and see if it works?

Also did you add Exchange or POP/IMAP account on the New Outlook for Mac?

We also have dedicated support team which have more recourse to check Outlook and Mac related issues, so it is also recommended to directly contact them by go to Outlook for Mac help > contact support or check this article Contact support within Outlook for Mac - Microsoft Support, our special support team will continue to further assist you.

At the same time, I will continued to work on this issue to find related information and solutions.

If you need further assistance, feel free to reply. We will continue to support you!

Thank you for your time and cooperation and wish you have a nice day!