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Outlook 2021 missing sent items folder

Anonymous
2022-03-08T17:12:21+00:00

Hi,

I just updated my office to MS office 2021 Professional Plus and noticed that I do not have anymore Sent Items folder.
How can I add this folder?

Thanks

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2022-03-08T17:50:29+00:00

    Hi JTH_167,

    May I know whether you are using Office 365 Exchange Online account or any 3rd party ISP IMAP account?

    If you are using an IMAP email account, please refer to the article to check whether you can subscribe to Sent Items folder so that you can view on your computer. See Choose which IMAP account folders appear in Outlook

    Moreover, if you are using Office 365 Business account please use the Office 365 Support and Recovery Assistant (SaRA) tool to set up new Outlook profile to diagnose the problems. See: About the Microsoft Support and Recovery Assistant

    Your patience and cooperation will be highly appreciated.

    Best regards,

    Shyamal

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