how the meeting marked as GOOD, even the network measurements are more than high value.
The metric and conditions used to classify Stream are shown in the tables. It shows different conditions we met will mark as Poor for your reference:
For audio streams, any of the five classifiers, which are calculated for the average based on the length of the call, could all be within "good" parameters. It doesn't mean the users didn't experience something that contributed to an audio drop out, static, or glitch.
what are the measurements should i select from CQD for betterment . there are many in jitter , packet, RTT, concealed
To determine if it was a network problem, look at the delta between the average values for the session and the max values. Max values are the maximum detected and reported during the session.
If network metrics look good in the averages and max values, then look to other telemetry data:
Check CPU Insufficient Event Ratio to see if the detected CPU resources available were insufficient and caused poor quality.
Was the audio device in Half Duplex mode to prevent feedback due to microphones that are to close to speakers?
Check the Device Half Duplex AEC Event Ratio. Was the device glitching or the microphone glitching introducing noise or static due to USB Audio Drop outs when plugged into a Hub or Docking Station?
Check the Device Glitches and Microphone glitches event ratios. Was the device itself functioning properly?
Check the Capture and Render Device Not Functioning Event Ratios.
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Yes! The telemetry will not necessarily call out the issue, but it can help you better understand where to look and inform your decisions. Is it network, device, driver or firmware updates, usage, or user.
It has been a while, how is everything going?
If you have any update about this issue, please feel free to post back.
Thanks @JimmyYang-MSFT for you update and answer .
You're welcome. Glad to see the above information is helpful to you.
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