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We are still waiting to hear back from our open case # 1047990656 created 12/29/22: My son email account was hacked and can not recover.
Managing personal Outlook.com account settings, security, and privacy
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
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For your info, if you receive a private message from someone who claim to be working for Microsoft, it is very likely a scammer. I've seen them replied to a post pretending to be able to help by asking the person to call a number (of course that number is a scammer's number). They'll clean out your bank account if you give it to them.
Hello Miranda! I'm sorry that you are experiencing this issue, and I am hopeful that I will be able to help you find a satisfactory solution.
If your account was hacked and all the security information was changed, there's probably nothing you can do to recover it.
If you still have all security information you can use the recovery form to recover your account.
Here's the account recovery form:
Thanks
Nelson...