Clicking the notification does nothing

Question

Outlook displays a notification for me to view in my bottom right hand corner. In the past I am able to click this box and it would open that specific email in a new window. I love this because it creates a new window that I have to view before closing- giving me a reminder to check that email. However it no longer works to open the email I'm being notified of. When I click the box it simply gets rid of the notification. I have missed a few tasks because of this.

The specific problem is there is no spot on the new notifications from outlook where you can click to open the email you are being notified of, there is just an option to dismiss or delete. Is there something in the settings that I need to check to have this work. It started once I was on a new computer, it still works on my old computer.

Answer 1

Dear AlliWertman

I'm writing to follow up on this thread, any update?

Sincerely,

Momo | Microsoft Community Moderator

***Note: In the event that you're unable to reply to this thread, please ensure that your Email address is verified in the Community Website by clicking on Your Account Name > "My Profile" > "Edit Profile" > Add your Email Address > tick "Receive email notifications" checkbox > click on "Save".***

Answer 2

Dear AlliWertman

Greetings

Thank you for posting in Microsoft Community.

I understand clicking on the notification does not open the email in a new window. Before moving forward may I confirm the following;

1. What version of Outlook are you using? What version of Outlook do I have? (microsoft.com)
2. Did this start happening after any changes were made such as an update?

In the meantime please try the following suggestions to try resolve this, I tested on my end and could not reproduce this;

1.  Turn off/on notifications settings from Outlook and Windows side:

• For Outlook notifications: Open Outlook > go to File > Options > Mail > Under Message arrival, select or clear the Display a Desktop Alert check box and then select OK.
• For Windows Notification for Outlook : Open Windows settings > System > Notification and actions > re-enable Outlook notification settings

2. Open Outlook in safe mode:

• Start Outlook in safe mode (with CTRL + R and type : outlook.exe /safe) and check the result.
• If it works in Safe Mode, then the is likely to be a conflicting or corrupt add-in. Disable all add-ins and then open Outlook to confirm, if it works then enable add-in one by one until you get to the one which stops Outlook.

3. Lastly you may run a repair on your Outlook, you may refer to Open Outlook in safe mode (microsoft.com)

We look forward to your response. Your cooperation is highly appreciated.

Sincerely,

Momo Kamboni | Microsoft Community Moderator

***Note: In the event that you're unable to reply to this thread, please ensure that your Email address is verified in the Community Website by clicking on Your Account Name > "My Profile" > "Edit Profile" > Add your Email Address > tick "Receive email notifications" checkbox > click on "Save".***