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Outlook Closes Message While I'm Still Composing

Anonymous
2022-05-20T13:16:05+00:00

Whenever I'm composing a new message, Outlook will automatically close and save the message while I'm typing. I choose to compose my messages in a separate window. I think when it autosaves, it closes the separate window. I can reopen the message and continue typing where I left off, but it is extremely frustrating because it happens every time I'm writing an email.

I am using Microsoft Outlook for Mac, Version 16.61

My OS is MacOS Monterey Version 12.3.1

Thank you

Outlook | MacOS | Legacy Outlook for Mac | For home

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  1. Anonymous
    2022-05-24T18:07:09+00:00

    I have chatted with Microsoft support today.

    And they say they are working on a fix.

    And it is in the beta-channel now.

    So if you launch auto-update and set it to the beta-channel, you should get Outlook 16.62, where it should be fixed.

    I have had it running for half a day and not seen the issue (yet).

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  2. Anonymous
    2022-05-24T17:54:59+00:00

    Same issue here. It began recently, not sure exactly when. Also on MacOS 12.3.1, and Outlook 16.61

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  3. Anonymous
    2022-05-24T11:51:09+00:00

    I will add to this with saying I and some of my collegaues have the exact same problem.

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  4. Anonymous
    2022-05-20T16:14:01+00:00

    Hi Chris M_889

    Thank you for posting in Microsoft Community.

    Glad to be of assistance. If you have any add-ins please disable all of them and try to compose a message, as they may cause Outlook to malfunction or you may open Outlook when your mac is in safe mode :

    1. On your Mac, choose Apple menu  > Shut Down. Wait for your Mac to shut down completely. A Mac is completely shut down when the screen is black and any lights (including in the Touch Bar) are off.
    2. Press and hold the power button on your Mac until “Loading startup options” appears.
    3. Select a volume.
    4. Press and hold the Shift key, then click Continue in Safe Mode. The computer restarts automatically. When the login window appears, you should see “Safe Boot” in the menu bar.

    You may also test this in a new profile to see if the issue persisits Manage profiles or identities in Outlook for Mac (microsoft.com)

    If the issue persists please feel free to visit our in-app support team dedicated to resolving Outlook for mac cases by navigating to help> contact support.

    Kind Regards,

    Momo

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