"show reply" button missing

Question

Hi!

I have a couple people working from a shared mailbox. When person A replies to an email, the "you replied to this message on [date]" bar shows up, including the "show reply" button. When user B navigates to that same email, it shows the "you replied to this message on [date]" bar, but the "show reply" button is missing. This works both ways around (so if B replies, A sees the bar without the button).

[Both users work on an iMac, with Outlook for Mac. Same version, same everything. They both reply from the shared mailbox address, and sent items are stored in the mailbox.]

Is this intended behavior for this button? Is it locally cached? Or is there some config I can mess with to get this working?

Thank you!

Robert.

Answer 1

Hello Robert,

Apologies for late response, I understand they are using version 16.54 kindly upgrade to the latest version and check again. Please check this Microsoft link for the latest updates for Outlook for Mac Update history for Office for Mac - Office release notes | Microsoft Docs.

Your kind understanding is highly appreciated.

Kind regards,

Simbarashe

Answer 2

enabling the new look feature did not fix this issue.

Answer 3

Hi Simbarashe,

They both use Outlook version 16.54, and they don't have the "new look" enabled.

I'll check for updates on both machines again tomorrow, but please let me know if you find anything in the meantime.

Thank you!

Answer 4

Hi Robert de Lange,

Greetings

Thank you for posting in Microsoft 365 Community forum.

We have done some tests on my side, and I got a different result from what you are getting.

May I know what Outlook version does the users have? Please check this Microsoft link for the latest updates for Outlook for Mac Update history for Office for Mac - Office release notes | Microsoft Docs.

If the issue persists please share with me your permission level in the shared mailbox, and detailed screenshots of the issue.

Let us know the result so we can assist you further. Your kind understanding is highly appreciated.

Kind regards,

Simbarashe