Phone number gone, can't get verification code.

Question

I recently changed my phone number my account. After changing the number I realized I was unable to log back into outlook without entering a verification code sent to my old phone number. I don't have access to this phone number, and for all I know it doesn't even exist anymore.

Is there a way I can bypass this security measure in order to access my email?

note: I'm able to log in the my email on a computer but it wont show me any emails from this month. When I attempt to log in to the app on my phone in ends up asking for the verification code that I can't get.

Any Ideas?

Answer 1

Hi Troy,

Thank you for the confirmation.

Could you please try the followings?

• Try to access your account from another browser.
• Try to access your account using the private/incognito mode of the browser.
• Try a different internet connection.

Thank you.

Answer 2

This unfortunately didn't help. I've already changed my phone number and am being told I have to wait a month until I can use two-step verification with the new number. I just want to access my email, I'm not interested in in two step verification I just want to see my emails.

Answer 3

Hello Troy! My name is Abdullah, and I will assist you today.

In regards with your account issue, please refer to the below article:

https://support.microsoft.com/en-us/account-bil...

Please let me know if the above information helped you. Thank you.

Best,

Abdullah

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